Call us (514) 523-3333
  • An empty cart

    You have no item in your shopping cart

Appelez-nous (514) 523-3333

Privacy Notice & Guarantee

You can contact us at : 
Phone (Toll Free across North America): 1 866 523-3334
Customer service hours: Monday to Friday from 9am to  4pm

Your Consent 
When you use our website and provide the information requested, you agree that we collect and use this information. If we change our policy, we will post the changes on this page so you stay informed.

Purchasing policy 
In case of differences between prices displayed on the Internet and prices displayed in the shop, take note that it will be the prices displayed in the shop that will prevail.

1. Returns,Claims and Refunds

Returns policy
You may return any unused product within 7 days from the time you receive your order. Customer is responsible for shipping cost unless the product is defective or an error has occured during your order. Only products in unused condition will be accepted. If you ordered the wrong size you may return your unused product and request a replacement for the same product (correct size). Each refunds request will have to be evaluated by our customer service. To return a product, you must request a return authorization number with our customer service. No returns will be accepted without this number.
All unclaimed or refused shipments will be charged with a 25% restocking fee. 
No refunds or exchanges on specials orders.

To claim a defective product, contact our customer service at or by calling 1 866 823-3334. Then you will have to return the product in the original box, include the return authorization number we gave you and a proof of purchase. Rack Evasion  will take care of the freight expense only for defective product. In every other case the customer is responsible for the shipping cost. To avoid freight expense on product that may not be covered, digital pictures can be sent. 
A copy of your invoice can be obtained by contacting us at or dial 1 866 523-3334

Before proceeding a complete order on, take a few minutes to check your order in a precise way. You will avoid errors in your order. Make sure that the ordered sizes are o.k, that your mode of shipping is the one you choose and especially, ordered products are the ones you want. Each transaction proceeded on generate expenses for us, it is not a store where “You order products and return what you don’t like…” Each refunds request will have to be evaluated by our customer service. Help us to serve you and make you’re online shopping experience very pleasant.
There will not be refund or exchange on any special purchased order. These special orders are concerning products that are not available in the shop and for which, we have to make a special order to get them. When you order, you can ask us if the purchase order you are doing is a special purchase order.

Backorder products
When orders are concerning a special product, it is possible that this product might be backordered and we might not be able to deliver this product in the delay we indicated. In this case, we will keep you posted by e-mail concerning the evolution of the delivery.

You can pay be using Visa, Mastercard

Do you sell outside of Canada?
Yes, in the United States.

Picking up my package
Every information regarding the shipping details (tracking number ) will be send in a confirmation e-mail.

2. Delivery Policy

Rack Evasion uses the best carrier in the business to make sure your order arrives on your doorstep as soon as possible. Rack Evasion will select the best shipping option to insure that your package is delivered on time. Your order status page will list your shipping carrier once your package is in transit.

Rack Evasion  offers free ground shipping anywhere in Canada on all orders over $200. Shipping costs will be charge for all orders less than $200 and for shipping in the United States.

Tax rate 
In accordance with state and local law, your Rack Evasion  purchases will be taxed using the applicable sales tax or seller’s use tax rate for your shipping address. If the tax rate changes before your purchase is shipped, the tax rate that will apply is the one in effect at the time your order was received into our system.

Will you verify my address? 
To protect you from fraudulent purchases, Rack Evasion will confirm that your account information matches with what is on file with the bank that issued your card. Make certain you entered your address correctly on your order. If you are not shipping your Rack Evasion  purchase to your billing address, you will need to contact your the card issuing bank to add an additional authorized shipping address.

Missing product
We recommend you to verify the shipping before you sign the delivery order.

If you realise that there is missing products even though you signed the delivery order, please contact us as soon as possible. In this case, make sure to have your Internet purchase order number and the reference regarding the description of that missing product.

Damage during shipping
Contact us immediately if your package was damage during shipping. Please keep all the packaging materials.


Rack Evasion will, at all time, respect your privacy. Rack Evasion put in place security measures to protect the informations you will communicate while you are shopping on line. Your informations are strictly for in-house use. None of these informations will be used without your prior consent.

What are the informations Rack Evasion will collect?
When you will register, Rack Evasion will need your name, address and e-mail address and, if you accept, some other informations.Rack Evasion will try to make everything possible to give you access to these informations.

How Rack Evasion will use these informations?
The informations we collect will be used to communicate with you to send you information concerning our website or to inform you if you won a contest. No one else will have access to these private informations and Rack Evasion will not use this list to any other commercial purposes. At all time, you will have the choice to ask Rack Evasion to stop using these informations by sending us an e-mail at

Rack Evasion website can refer to other websites that belong to other corporations. When you click on those links, you are leaving Rack Evasion website. Rack Evasion has no control regarding these website and the fact that these links are on Rack Evasion website does not engage our liability. Any personal information that you will communicate on these other websites will be subject to the privacy policies of these particular websites. We recommend you to take a special attention to the policies regarding privacy on these other websites.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.


Lost your password?